Frequently Asked Questions
Everything you need to know about the Onward Reserve lifestyle.
What is the standard shipping timeframe?
Most orders are processed within 1-2 business days. Standard ground shipping typically delivers within 3-7 business days, depending on your location.
What is your return and exchange policy?
We accept returns and exchanges on unworn, unwashed merchandise with original tags attached within 30 days of purchase. Sale items marked as final sale are not eligible for return.
How do I determine my correct size?
Each product page features a detailed size guide. Our clothing generally follows a classic, tailored fit. If you are between sizes, we recommend sizing up for a more relaxed feel.
Can I return an online order to a physical store?
Yes, online orders can be returned or exchanged at any of our Onward Reserve retail locations. Please bring your order confirmation email or packing slip.
How should I care for my performance fabrics?
To maintain the quality of our performance line, we recommend machine washing cold with like colors and tumble drying on low. Avoid using fabric softeners or bleach.
Do you offer gift wrapping services?
Yes, we offer signature gift boxing for a small additional fee. You can select the gift wrap option during the checkout process and include a personalized message.